PCN’s Administration Charges
We’re proud of being upfront and honest here at the IVH Group and whilst you’re in one of our vehicles, there are a few charges that may apply during your time with us. The main extra to note is Penalty Charge Notices or PCN’s
Ticket gets issued
Depending on the authority, council, or parking firm, a PCN ticket is sent to our funders or suppliers first. This can take a while but when they receive it, they represent this into IVH Group’s.
On top of this, they charge us an administration charge for processing the ticket and representing it.
We receive ticket
The parking firm, authority, council, etc will then represent the ticket and send it across to us by post.
When we receive the ticket, we carry out the following procedure:
Raise an invoice for an administration charge. The invoice will be sent via email to the account contact we have on our booking system.
Complete the information required on the ticket to represent it into the hirers name.
We then create a letter to go with the ticket detailing the hirer and the on/off hire dates.
We also print a copy of the rental agreement showing the signed liability statement, this is usually between 10 and 20 pages depending on the type of agreement you’re in.
This is all enveloped and added to the posting pile.
In the meantime, the ticket is scanned into the system and saved against the customer record.
The parking ticket is then usually taken to the local post office and sent first class signed for.
The whole process of each ticket takes approx. 30-45 minutes depending on the type of PCN that has been received. Whilst many of the firms allow online representation, due to the size of the contracts, this is not always possible.
You receive ticket
The ticket is sent to the address as shown on the agreement, this is your chance to pay, appeal or complete any details that are required.
Some tickets require payment
Certain fines and tickets may require us to settle the ticket and charge the amount to you, if this is the case, we will let you know, and it will be detailed on the invoice.
Tickets like this include bus lane contraventions and congestion charges. Certain foreign speeding tickets and infringements may also require immediate payment.
What if the PCN has been issued incorrectly?
If the PCN or fine has been issued incorrectly, as the hirer, it is your responsibility to appeal this ticket. Details of which can be found on the paperwork when you’ve received it.
The administration charge does still stand and does form part of our terms and conditions, we have still had to put the hard work into the processing of this ticket and paid our funders/suppliers and administration charge.
You may be able to claim this admin fee back from the firm or authority that has issued the ticket, many of our customers have been successful in doing this, especially when they threaten legal action.
Do all companies charge an administration charge?
In the leasing and hiring world, it is commonplace to charge an administration charge for the processing of parking tickets, it’s not a quick process and we ourselves receive hundreds of PCN’s a month.
We’d prefer it if you didn’t get any tickets at all, but we know sometimes this can’t be helped and all of us here have been guilty of receiving a few tickets over the years!